Return and Refund Policy — Gramwelly
Last Updated: October 15, 2026
At Gramwelly, customer satisfaction is important to us. Please review our return and refund policy before requesting a return.
Return Period
Customers may request a return within 30 days of receiving their order, provided the item meets the eligibility requirements below and applicable law.
Return Eligibility
To qualify for a return, products must generally be:
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Unused and in their original condition.
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Returned with original packaging, tags, and accessories where applicable.
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Accompanied by proof of purchase or an order number.
Certain products, including personalized, perishable, or hygiene-sensitive items, may be ineligible for return where permitted by law.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will review your request and explain the available resolution.
This reporting timeframe does not limit any rights you may have under applicable law.
How to Request a Return
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Contact us at [your customer support email].
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Provide your order number and the reason for the return.
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Wait for our return instructions before shipping the product back.
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Package the item securely and follow the instructions provided by our support team.
Please do not send products to an unconfirmed return address.
Return Shipping Costs
For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated or required by law. For confirmed damaged, defective, or incorrectly supplied items, Gramwelly will provide an appropriate remedy in accordance with applicable law.
Refund Processing
Returned items will be reviewed upon receipt. We will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method where possible. Processing times may vary depending on your payment provider or financial institution.
Exchanges
Exchanges depend on product availability. Please contact our support team for assistance.
Order Cancellations
Please contact us as soon as possible if you wish to cancel an order. Cancellation cannot be guaranteed once an order has been processed or dispatched.
Contact Us
For return, exchange, or refund requests, contact email and include your order number.